Optimize Driver Privacy Policy

VLO Labs, Inc. (“VLO Labs,” “we,” “us”) is a software company based in Los Angeles, California. We build and operate Optimize Driver, a mobile app for last-mile delivery drivers. This policy explains what the app collects, how it is used, and the choices you have.

Anyone can create an Optimize Driver account from the app. An account becomes able to take routes once a dispatcher has reviewed the applicant's licence and insurance. Some drivers are instead set up directly by the logistics company they work for.

Delivery data collected through the app is processed on behalf of the logistics company whose deliveries you make, so it can run its delivery operations.

• Account and profile information — your name, email address, phone number, timezone, and optional profile photo. A ZIP code is optional and is used to match you with routes near you.
• Driver's licence details — the licence number, issuing state, and expiry date you give when you apply, to confirm you are licensed to drive.
• Onboarding documents — photos or files you upload of your driver's licence, proof of insurance, and (where asked) vehicle registration. They are stored privately, are visible only to the staff reviewing your application, and are never published.
• Precise location — collected while you have an active route, including in the background, to show route progress and give dispatch visibility into deliveries. Location is attached to delivery completions and status updates.
• Photos and signatures — proof-of-delivery photos, evidence photos for failed deliveries, and recipient signatures collected with the in-app signature pad.
• Package scans — the barcodes of packages you scan, so they can be placed on your route and marked out for delivery.
• Support messages — the contents of support tickets and chat messages you send in the app.
• Identifiers and device data — your user ID, device identifiers, and push-notification tokens, used to operate your account and deliver notifications.

We use this information only to operate the app and the delivery work it supports: assigning and tracking routes, recording deliveries and proof of delivery, sending notifications about routes and orders, providing in-app support, and keeping the service secure and reliable.

We do not sell personal information, we do not use it for advertising, and the app contains no advertising or analytics trackers.

• With your logistics company — delivery data (routes, delivery status, proof-of-delivery photos and signatures, location during active routes, and support requests routed to your dispatcher) is shared with the logistics company whose routes you accept.
• With service providers — infrastructure providers that run the service (cloud hosting and storage, and push-notification delivery) process data on our instructions and only as needed to provide it.
• For legal reasons — if required by law, or to protect the rights, safety, or property of VLO Labs, our clients, or others.

Account and delivery records are kept while your account is active and for as long as the logistics company needs them to run and document its delivery operations.

You can delete your account in the app (Profile → Delete Account), or on our account deletion page without installing the app. You can also email support@vlolabs.com.

Deleting your account erases your profile and contact details, your licence details and any documents you uploaded, and your location history. Completed delivery records are kept in de-identified form where the logistics company has a legal or contractual obligation to keep them.

Data is encrypted in transit, and sign-in credentials are kept in the platform's secure storage (Keychain on iOS, encrypted preferences on Android). Access to production systems is limited to the people who operate the service.

• Location — controlled by your device's location permission. The app asks for background location only to support active routes; declining it limits route tracking, which your company may require for dispatch.
• Camera and photos — used only when you scan a package or capture or select a photo, and controlled by device permissions.
• Notifications — you can turn push notifications off in your device settings.
• Access and correction — edit your profile in the app, or email support@vlolabs.com to access, correct, or delete your information.

Optimize Driver is for licensed drivers aged 18 or over and is not directed to children. We do not knowingly collect information from anyone under 18.

If we make material changes, we will update this page and its effective date. Continued use of the app after a change means the updated policy applies.

Questions about this policy or your data: email support@vlolabs.com, call (818) 391-6363, or write to VLO Labs, Inc., Los Angeles, California, United States.